Policy
Returns Policy
We want you to be completely happy with your order. If something isn't right, here's how we handle returns and refunds.
Last updated: July 2026
Opened Products — Change of Mind
We do not accept change-of-mind returns on opened or unsealed trading card products — including booster packs, booster boxes, Elite Trainer Boxes, tins, or any other product where the seal has been broken.
This applies to change-of-mind cancellations only. Your statutory rights for faulty, damaged, not as described or non-conforming goods are unaffected — please contact us if you have received an item with a problem.
When Returns Are Accepted
Under the UK Consumer Contracts Regulations 2013, you have the right to return sealed, unopened products within 14 days of receipt, without giving a reason. Returns are also accepted in the following circumstances regardless of whether the product is opened:
Eligible for Return
- ✓Sealed, unopened products returned within the statutory cancellation period
- ✓Items received damaged, faulty or not as described (opened or sealed) — your statutory rights apply regardless of the cancellation period
- ✓Incorrect items sent in error
- ✓Items that do not conform to contract
Not Eligible for Return
- ✗Opened or unsealed trading card products (change-of-mind only — statutory rights for faulty or misdescribed goods still apply)
- ✗Items showing signs of tampering with the seal
- ✗Sealed items returned after the 14-day cancellation notification window has passed (change-of-mind only)
The Returns Process
- 01
Notify Us
Email [email protected] with your order number, the item(s) you wish to return and the reason. For statutory cancellations, this notification starts your 14-day return window. We ask you to contact us first so we can provide the return address and help process your return efficiently — but contacting us first does not affect your statutory cancellation rights.
- 02
Receive Return Details
We will respond within 2 working days with the return address and any relevant instructions.
- 03
Package & Post
Pack the item securely in its original packaging where possible. We recommend using a tracked service — you are responsible for the item until it reaches us.
- 04
Refund Processed
Once we receive and inspect the returned item, we will process your refund within 14 days to your original payment method. For faulty or misdescribed goods, we will also refund your reasonable return postage costs.
Return Postage Costs
If you are returning an item because it is faulty, damaged, not as described or otherwise does not conform to contract, we will cover the cost of return postage. We will either provide a prepaid label or reimburse reasonable postage costs upon receipt.
If you are returning an item under your 14-day change-of-mind cancellation right, the cost of return postage is your responsibility.
Your Statutory Rights
Nothing in this Returns Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable legislation. If goods are faulty, damaged, not as described or do not conform to contract, you have rights that exist independently of and in addition to the change-of-mind cancellation rights described above. Please contact us at [email protected] to discuss any such issue.
Need to Start a Return?
Contact us and we'll guide you through the process.