Policy
Delivery Information
Everything you need to know about how we ship your trading cards and collectibles across the UK.
Last updated: July 2026
Dispatch Times
We aim to dispatch all orders within 1–3 working days of payment being confirmed. Orders placed before 12pm on a working day are prioritised for same-day dispatch where possible. Dispatch times are estimates, not guarantees.
During busy periods (new TCG set releases, holidays) dispatch times may be slightly longer. We will always communicate any significant delays by email.
You will receive a dispatch confirmation email with tracking information once your order has been collected by our courier.
UK Delivery Options
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard Tracked | 3–5 working days (estimate) | £3.99 |
| Express Tracked | 1–2 working days (estimate) | £6.99 |
| Free Standard Shipping | 3–5 working days (estimate) | Free on orders over £50 |
All delivery estimates are from the date of dispatch, not the date of order. Delivery to Scottish Highlands, Northern Ireland, Channel Islands and other remote areas may take an additional 1–2 working days. Estimated delivery times are provided by the courier and are not guaranteed.
Shipping High-Value Collectibles?
For sealed booster boxes, Elite Trainer Boxes, graded cards and other high-value items, we strongly recommend selecting Express Tracked delivery. Express parcels receive priority handling and are in transit for a shorter period, reducing the risk of damage.
Delivery times can also vary depending on your location within the UK. Standard delivery to mainland Scotland and England typically arrives within 3–5 working days, while the Scottish Highlands, Northern Ireland, Channel Islands and other remote areas may take an additional 1–2 working days regardless of the service selected.
If you have specific delivery requirements for a high-value order, please contact us before placing your order and we'll do our best to accommodate you.
Packaging & Condition
We take the condition of your order seriously. All sealed TCG products, booster boxes and collectibles are packed carefully to prevent damage in transit.
Sealed products are wrapped in protective materials and placed in appropriately sized boxes or padded envelopes. We do not use oversized packaging that could allow products to shift during transit.
If your order arrives damaged, please photograph the packaging and contents before opening further and contact us within 48 hours at [email protected]. Handing an order to a courier does not remove our responsibility to you if goods arrive damaged.
Missing or Late Orders
If your order has not arrived within the estimated delivery window, please first check your tracking information using the link in your dispatch confirmation email.
If your tracking shows no movement for more than 5 working days, or if your order is marked as delivered but has not arrived, please contact us and we will investigate with the courier on your behalf.
While we are not responsible for delays caused by courier services, adverse weather or circumstances outside our reasonable control, we will always work to resolve any delivery issues as quickly as possible. Your statutory rights are not affected by courier delays.
Delivery Questions?
If you have any questions about your delivery or our shipping policy, get in touch and we'll be happy to help.