Playing Responsibly
CCV Group competitions are designed to be fun and exciting. We want everyone who participates to do so safely, within their means, and with a clear understanding of how our prize draws work.
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1. Who This Applies To
CCV Group Ltd prize draws are open to UK residents aged 18 and over only. By entering any competition, you confirm that you meet this requirement.
CCV Group Ltd competitions are structured with paid and free entry routes in accordance with the applicable competition rules. Every competition includes a free postal entry route so that no purchase is ever necessary to participate. Paid entries and free postal entries are treated equally in every draw.
2. Only Spend What You Can Afford
Entering competitions should be an enjoyable experience. Please only spend money you can genuinely afford to lose. Winning is never guaranteed, and competitions should never be used as a method of solving financial problems.
Remember that a free postal entry route is always available for every CCV Group competition. You do not need to spend any money to participate.
If you are experiencing financial difficulty, please do not enter paid competitions. Use the free postal entry route or take a break entirely.
3. Sensible Participation Guidelines
- Set a personal budget for competition entries and stick to it.
- Do not enter competitions using money needed for essential expenses such as rent, food or bills.
- Competitions are a form of entertainment — treat them as such, not as an investment or income strategy.
- Take breaks. If you find yourself entering competitions compulsively, step back and reassess.
- Remember that every entry has an equal chance — buying more entries increases your odds but does not guarantee a win.
- CCV competitions are for adults aged 18 and over. Please do not allow minors to enter or use your account to enter.
- Use the free postal entry route if you want to participate without spending money.
- Keep a record of your spending if it helps you stay within your budget.
4. Warning Signs
You may need to take a break or seek support if you notice any of the following:
- !You are spending more than you planned or can afford.
- !You are entering competitions to recover previous losses.
- !You feel anxious, stressed or preoccupied with competitions.
- !You are neglecting other responsibilities to enter competitions.
- !You are borrowing money or using credit to fund entries.
- !You are hiding your competition spending from family or friends.
- !You feel unable to stop even when you want to.
If any of these apply to you, please stop entering competitions and contact one of the support organisations listed in Section 6.
5. Self-Exclusion & Cooling Off
If you feel you need a break from competitions, you can request a cooling-off period or self-exclusion by contacting us directly. We will honour your request promptly.
To request a cooling-off period or self-exclusion:
During a self-exclusion period, we will not process any paid entries from you and will suppress marketing communications. Self-exclusion requests are processed within one business day.
Account holders: Online self-service controls — spending limits, cooling-off periods, and self-exclusion — are available in your account settings. If you do not have an account, contact us directly using the details above.
6. Support Organisations
If you are concerned about your spending habits or those of someone you know, free confidential support is available from the following organisations:
GamCare
Free information, support and counselling for people affected by problem gambling.
BeGambleAware
Free support and advice for anyone worried about their gambling.
Citizens Advice
Free, confidential advice on debt, money and consumer rights.
StepChange Debt Charity
Free expert debt advice and solutions for people in financial difficulty.
7. Contact CCV Group
If you have any concerns about responsible play, wish to request a self-exclusion, or have a complaint about how a competition has been run, please contact us:
CCV Group Ltd
Unit 16 Midfield Drive, Kirkcaldy, Fife, KY1 3LW, Scotland[email protected]We aim to respond to all responsible play enquiries within one business day.
8. Legal Framework
CCV Group Ltd prize draws are structured with paid and free entry routes, operating in accordance with applicable UK law including the Gambling Act 2005. Because a free postal entry route is always available and no purchase is necessary, our competitions are not classified as lotteries or gambling products.
CCV Group Ltd is registered in Scotland (Company No. SC895337). Our competitions are governed by Scottish law and subject to the jurisdiction of the Scottish courts.
We take responsible participation seriously and are committed to operating our competitions fairly, transparently and in compliance with all applicable legislation.
Solicitor review pending. This Responsible Play page has been prepared for CCV Group Ltd and is awaiting review by a qualified Scottish solicitor before paid draws go live. It should not be relied upon as legal advice.
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Remember — only spend what you can afford.